REFUND & RETURN POLICY

Refund Policy

1.If there are any changes to your order (such as name, color or size) within 24 hours of order creation, we are happy to help you make the changes. If you wish to cancel your order within 24 hours of order creation, we will refund 100% of the purchase price（Including shipping amount）. We will issue a refund after your request to cancel your order.

2.For personalized jewelry.If you cancel your order more than 24 hours after purchasing the item (while the product is being produced), a 30% restocking fee based on the item price will be charged. This means that we will only refund you 70% of the purchase price and the full shipping cost. The reason for this is that the item is made to order and can no longer be sold as new. The restocking fee often includes the raw material used, labor costs and the handling fee. Refunds will be paid out within two business days after the buyer negotiates with the seller or the seller makes a final decision.
If your return is approved, your refund will be processed and the amount will automatically be credited to your original method of payment within 3 business days.
If your original method of payment was a credit card, it will take longer for the bank to process the refund (may take 1-2 weeks, depending on the credit card company).

Return Policy
(Personalized Jewelry)

Items must be returned within 30 days of receiving the order.Items must be unused, unwashed and in their original condition.The original packaging and all labels must be present.

Exchanges
We only replace items if they are defective or damaged. If you would like to exchange an item for the same item, please contact us at service@amazgifts.shop.

Who bears the return shipping costs?

When does Amazgifts bear the return shipping costs?
▪We sent the wrong order or item.
▪The product you received was of poor quality/defective.
When does Amazgifts not bear the return shipping costs?
▪You chose the wrong size or color for the product.
▪You don't like the item.
▪Your plans have changed and you no longer need the item.

If you have a problem when receiving the goods (defective, damaged or wrong product), please take pictures of the damaged goods and submit a support ticket to customer service so that we can follow up on your case. Please contact us within 10 business days of receiving the package. If you do not respond within the deadline or provide the required information, this will be treated as an item received in good condition.

Return Process
Step1: Make a return request: Contact our customer service at service@amazgifts.shop to make a return request.
Step2: After receiving your exchange/return request, our customer service representative will email you the exchange/return instructions and exchange/return address. Please follow the instructions to process the exchange/return. We would appreciate if you could provide us with some photos as a refund voucher.
Please note, Please do not return the item to the shipping address, but to the return address you received in the customer service email.
Step3: Pack the item: Pack the item securely to avoid damage in transit. Use the original packaging if possible. Please send your return tracking number to our customer service at service@amazgifts.shop.
Step4: Refund
Once we receive and inspect your return, we will send you an email to notify you that we have received your return.

▪Refund Amount=Full Freight + Full Payment, the return is due to an error on our part (e.g. you received an incorrect or defective item).
▪Refund Amount = 70% of the product price (we charge a restocking fee of 30% of the purchase price, original shipping costs are not refundable). Request a return for personal reasons (buyer disagrees, doesn't like, change of plans, etc.).
If your return is approved, your refund will be processed and the amount will automatically be credited to your original payment method within 3 business days.
If your original payment method was a credit card, it will take longer for the bank to process the refund (may take 1-2 weeks depending on the credit card company).
Please note that depending on your bank or credit card provider, it may take different amounts of time for the refund to appear in your account.

Please contact us at service@amazgifts.shop

Return Address :  Room 093, Unit 6, Tower 3, Silver Lake Garden, 79Xihong Road, Guxi Street, Gulou District, Fuzhou City, Fujian Province,China